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Team Lead Security Operations Managers

Hybrid
  • Utrecht, Utrecht, Netherlands
Blue Team

Job description

About Northwave

Northwave consists of over 250 enthusiastic professionals in the areas of ethical hacking, behavioural psychology, security management, reverse engineering, audit, privacy, forensics, monitoring, and more. We apply our expertise to help our clients have a safe digital journey, by securing their business with them through managed services (security office, 24/7 SOC, cybersafe behaviour) and projects (advisory, security testing, resilience).


The Role

As Team Lead Security Operations Management (SOM), you'll play a pivotal role in ensuring our clients receive the best Security Operations Center (SOC) services. You'll lead the SOM team, striking a balance between delivering exceptional SOC services that meet quality standards and service level agreements (SLAs), while also fostering your team's professional development through hard skills training.


The Team

The SOM team is comprised of skilled professionals who collaborate with clients across diverse regions (Benelux, DACH and the Nordics). They excel at independent work and seamlessly integrate into interdisciplinary client teams. While their core focus is security, they also contribute to the pre-sales process, guaranteeing clients receive proper Managed Detection and Response (MDR) services. They act as the bridge between MDR clients and the SOC's operational teams.


You enjoy

  • Inspire and Lead: You're passionate about providing your team with insightful leadership and direction.
  • Hands-on Approach: You enjoy staying involved in the team's activities by personally managing a select few clients.
  • Dynamic Growth: You're energized by being part of a rapidly expanding department.
  • Diverse Responsibilities: You relish a variety of tasks, including:
    • Overseeing SOM projects within the SOC's annual plan.
    • Providing structure and empowering your team members.
    • Contributing to Northwave's growth and talent pipeline.
    • Maintaining a balance between commercial and operational activities.
    • Coordinating across and within diverse geographical regions.

What you can expect

  • A market-based salary, depending on your knowledge and experience 
  • Macbook, iPhone 
  • Company car
  • 25 vacation days
  • Pension scheme
  • Company-wide courses and individual training opportunities to further develop yourself
  • More than 250 passionate colleagues to work with and learn from 
  • Fun Northwave events and parties, look here on our work page for an overview

Job requirements

For this role it is desirable to have experience with the following:


  • Strategic Planning: You'll help design and implement the organization, processes, and technology needed to deliver best-in-class cybersecurity services to our clients.
  • Contract Management: You'll safeguard contractual agreements, requiring collaboration with various internal and external stakeholders.
  • Demand & Capacity Management: You'll manage service demand and ensure delivery capacity to meet client needs.
  • Performance Optimization: You'll collaborate with Blue Team members to guarantee SLAs and KPIs are achieved.
  • Financial Acumen: You'll contribute to budget and margin monitoring, ensuring accurate reporting and invoicing.
  • Customer Focus: You'll track client satisfaction, evaluate performance, and propose improvement initiatives.
  • Service Delivery Champion: You'll advocate for a service-oriented approach.
  • Escalation Management: You'll effectively manage client escalations.
  • Team Coaching & Development: You'll guide and coordinate your team, ensuring they follow established processes and possess the necessary technical expertise.
  • Product Ownership: You'll assume ownership of all MDR Product Service Catalog (PSC) related materials.
  • HR Expertise: You'll leverage your HR skills to coach and develop your team members.
  • You speak Dutch fluently

Interested?

What is important to you in your next step? We would love to hear from you. Apply directly or contact Julia via Julia.vd.oever@northwave-cybersecurity.com or 31622076149

Hybrid
  • Utrecht, Utrecht, Netherlands
Blue Team

or

Hybrid
  • Utrecht, Utrecht, Netherlands
Blue Team